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Location |
Metro Hall Room 308
55 John Street,
Toronto, ON M5V 3C6
South-east corner of King and John (two blocks west of
University Ave./ two blocks east of Spadina Ave.)
Public Transit: subway to St. Andrew, then walk
underground through "PATH" to Metro Hall or walk above
ground 2 blocks west on King Street West.
http://www.toronto.ca/311/assets/PDFs/map_metrohall.pdf
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Michael is the Managing Partner for Merit Outsourcing
Advisors, formerly with Deloitte and IBM. His expertise
is focused on outsourcing deal investigation, developing
outsourcing strategies, providing outsourcing
transaction leadership, vendor management and
optimization strategies. In his most recent role,
Michael was a Managing Specialist in the Outsourcing
Advisory Services practice with Deloitte Consulting.
With over 25 years of experience, he has held various
outsourcing related functional roles including
analytical, sales, pricing, negotiation, transaction
leadership and project management.
He is an elite outsourcing advisor, with a strong
working knowledge of, Human Resources, Customer Care,
Finance & Administration, Procurement, Information
Technology and other business processes. He has been
involved in strategy development, vendor selection,
contract negotiation, implementation, vendor management
strategies, contract restructuring and renewals for over
one hundred outsourcing arrangements.
Prior to joining Deloitte, Michael was the Managing
Director responsible for business development and
general management of the Canadian practice for another
outsourcing advisory firm, EquaTerra. Michael has a
Master of Business Administration in Marketing from
Schulich School of Business, York University in Toronto.
He is a frequent speaker at outsourcing industry events,
including: Centre for Outsourcing Research & Education
(CORE), The Canadian Institute, Outsourcing Service
Provider Roundtable and the Canadian IT Law Association.
Michael is on the CORE Executive Education Faculty, an
active member of the Research Advisory Committee and
most recently co-authored the 2009 update for the CORE
State of Canadian Outsourcing research report.
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Presentation synopsis |
Essentials of Outsourcing for PMs
Canadian organizations are continuing to adopt
outsourcing strategies for many IT and business
processes. Operating effectively in this complex process
is challenging -- an area that project managers need to
understand. This presentation will provide an overview
of the entire outsourcing life cycle, providing
participants with an appreciation for how outsourcing
deals are structured, implemented and managed, giving
examples of project management considerations and best
practices.
After the session you will have a more comprehensive
understanding of:
■ The lifecycle and key stages of outsourcing
arrangements
■ How the focus of PM effort changes over time
■ How to manage for a successful outcome
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